Returns & Exchanges
Your satisfaction is important to us. If you are not completely satisfied with your purchase,
Top One International Corp. offers a simple return process backed by our
90-Day 100% Money-Back Guarantee.
90-Day 100% Money-Back Guarantee
We proudly offer a 90-day return period with
no restocking fees.
Items Eligible for Return
- Items must be returned within 90 days of delivery.
- Products must be in brand-new, unused, resellable condition.
- All original packaging, manuals, tags, plastic wraps and accessories must be included.
- Items that have been engraved, personalized or modified cannot be returned.
- Shipping charges are non-refundable.
Items Not Eligible
- Used or worn watches.
- Items showing signs of wear, scratches or damage.
- Products missing original packaging or accessories.
- Personalized or engraved merchandise.
- Items damaged due to misuse or improper handling.
How to Return an Item
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Contact our customer service department first as we might be able to resolve the issue without a return.
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Securely package your merchandise using the original factory box and all included accessories.
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Include a copy of your original invoice or receipt together with a note indicating whether you are requesting a refund or exchange.
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Ship the package using an insured and trackable shipping service. We recommend retaining your tracking number until your return has been processed.
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Once your return is received and inspected, we will notify you regarding the status of your refund or exchange.
Additional Information
- The 90-day return period begins on the date your order is delivered.
- Customers are responsible for return shipping costs unless the return is due to our error.
- For your protection, we recommend insuring all returned merchandise.
- Returns that do not meet the conditions outlined above may be refused or subject to partial credit where permitted.
- If your item arrives damaged or incorrect, please contact us as soon as possible so we can resolve the issue promptly.
