First Class International Mail

Important Information regarding First Class Mail International. Please read all information below before contacting our customer service department regarding the status of your order.
How long will First Class International Mail take to deliver?
Is First Class International Mail Insured?
It has been weeks but the tracking # still shows that the package is in USA?
What Could Be Delaying The Delivery of My Package?
It has been 30 days and I still don't have my package?
When is an International Package considered lost?
Do a Lot of International Packages Get Lost?
It has been 45 days and I still don't have my package?
List of countries that are known to have slow delivery service.
 
 
How long will First Class International Mail take to deliver?

First Class International Mail Packages are usually delivered within 1 to 3 weeks. However in few cases this shipping method can take as long as 4 to 5 weeks due to custom clearance and other delaying factors.

Is First Class International Mail Insured?
Yes, All international packages shipped by Top One International Corp is insured against loss or damage.
It Has Been Weeks But The Tracking # Still Shows That The Package Is In USA?
This is one of the most frequently asked questions we get. First Class international Mail Tracking usually only shows the Departure scan and the Delivery scan and nothing in between. If the package was scanned in USA weeks ago and nothing has shown since then this does not mean the package is still in USA, It simply means that the last time the package was scanned was in USA and nothing else will probably show until the package is delivered.
What Could Be Delaying The Delivery of My Package?
As explained above most First Class International Mail packages are delivered in 1 to 3 weeks but in few cases this shipping method can take up to 4 to 5 weeks to deliver. One of the most common reason for long delay in delivery can be due to Custom Clearance. Depending on your country custom clearance can take as little as one day or as long as few weeks when the package reaches your country.
It has been 30 days and I still don't have my package?
As explained above First Class International Mail packages can some times take up to 4 to 5 weeks to deliver but if it has been 30 days and you still have not received your package we Recommend contacting your local post to see if they have any information on your package. In many cases customers have retrieved their packages by picking it up from their local post office. In many cases local post will not leave the package at the door if no one is home to accept the package. There also has been many cases that the delivery notice has not been left at the door.
When Is An International Package Considered Lost?
USPS (United States Postal Service) will consider an international package lost if its not delivered in 45 days from the shipping date (60 Days for Spain & Italy).
Do a Lot of International Packages Get Lost?
No, We ship thousands of international packages every month and sooner or latter every package gets delivered. Very few packages actually get lost, in which case we claim the insurance and either refund the customer or reship the package.
It has been 45 days and I still don't have my package?

If it has been 45 days and you still have not received you package please contact our customer service at info@nywatchstore.com for instructions on claiming the insurance on the package.

List of countries that are known to have slow delivery service.
Italy, Spain, Argentina, Brazil, Russia, Geramany
 
 
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